1. What services does Kaps Express offer?
Kaps Express specializes in reliable and efficient shipping solutions, including courier services, transportation of goods, commercial cargo handling, and international shipping to destinations like Cabo Verde, Senegal, and Guinea-Bissau.

2. Do you transport all types of goods?
We handle a wide variety of goods, including personal packages, commercial cargo, and specialized items, subject to compliance with local and international regulations.

3. What is the average delivery time for different destinations?
Delivery times vary based on the destination and shipping method. Typically, deliveries to Cabo Verde take 25-30 days, while deliveries to Senegal and Guinea-Bissau take approximately 30-40 days.

4. Do you offer sea and air freight? What is the difference between them?
Yes, we provide both sea and air freight options.

• Sea freight is cost-effective for larger shipments but takes longer.
• Air freight is faster but suited for smaller, urgent shipments.

5. How can I get a quote for my shipment?
You can request a quote by contacting us on our website, email, or through our online request form. Provide details like the type of goods, destination, and preferred shipping method.

6. What are the costs for shipping barrels, parcels, or commercial cargo?
Prices depend on the size, weight, and destination of your shipment. Contact us for a detailed price list or a personalized quote.

7. Do the prices include customs duties?
No, customs duties are not included in the shipping cost. These fees are calculated separately and depend on the local regulations of the destination country.

8. How can I pay for my shipment? Do you accept bank transfers or other methods?
We accept various payment methods, including bank transfers, credit cards, and mobile payments. Contact us for more information on the best option for your location.

9. Are there additional charges for packaging?
Yes, optional services like professional packaging or insurance may incur additional fees. These can be added to your quote upon request.

10. Do you offer discounts for frequent or bulk shipments? Yes, we provide discounts for regular customers and bulk shipments. Contact our team to discuss tailored pricing for your needs.

11. What documents are required to send a package?
You will typically need a valid ID, a detailed shipping invoice, and any customs declarations required by the destination country.

12. Do I need to provide an invoice for the contents being shipped?
Yes, an invoice or itemized list is required for customs purposes, especially for commercial goods.

13. What happens if any document is missing at customs?
Missing documents can cause delays or fines. Our team will assist you in resolving the issue to ensure your shipment clears customs smoothly.

14. Do you assist with customs documentation in Cabo Verde?
Yes, we offer full support for customs documentation to simplify the process for our customers.

15. How should I fill out the shipping label?
Provide accurate sender and recipient information, including addresses, contact details, and a clear description of the package contents.

16. How can I track my package?
Depending on destination we provide the location through our agents.

17. Will I receive updates during the shipping process?
Yes, we send regular updates about the status of your shipment through email or SMS.

18. Is the tracking updated in real time?
Our system updates tracking information as soon as the shipment reaches key checkpoints.

19. What should I do if my package doesn’t appear in the tracking system?
Contact our support team immediately. Provide your tracking number for quick assistance.

20. Who do I contact in case of tracking delays?
You can reach our customer service team via phone or email for support with tracking or delays.

21. What should I do to clear my shipment in Cabo Verde?
You must present all required documentation, including shipping invoices and customs declarations. We also offer assistance with the customs clearance process.

22. What customs duties apply?
Customs fees vary depending on the type and value of goods. Contact our team for guidance on estimated duties for your shipment.

23. How can I know if my goods are tax-exempt?
Certain items may qualify for exemptions. Check with local customs authorities or consult our team for assistance.

24. Do you help with customs duties payment?
Yes, we offer support with calculating and processing customs duty payments.

25. What items are restricted or prohibited by Cabo Verde customs?
Restricted items include firearms, hazardous materials, and certain electronics. Contact us for a complete list.

26. Can I send alcohol, tobacco, or food items?
Yes, these items may be shipped under specific regulations. Contact us for more details.

27. Are there restrictions for shipping electronics?
Some electronic items may require additional documentation. Contact our team for clarification.

28. What items cannot be shipped at all?
Prohibited items include illegal substances, hazardous materials, and unlicensed weapons.

29. Can I ship medication or personal care products?
Yes, but some medications may require a prescription or special clearance.

30. Are there size or weight limits for shipments?
Yes, weight and size restrictions apply depending on the shipping method. Contact us for specific details.

31. Do you offer insurance for shipments?
Yes, we provide optional insurance to cover loss or damage during transit.

32. What does the insurance cover?
Insurance typically covers damage, theft, or loss during transportation. Contact us for detailed terms.

33. Is insurance mandatory?
No, but we recommend it for high-value items.

34. How do I file a claim for lost or damaged goods?
Contact our support team immediately with your tracking number and details of the issue. We will guide you through the claims process.

35. Do you guarantee the safety of goods during transport?
We prioritize secure handling and reliable shipping practices to ensure your goods reach their destination safely.

36. How should I pack my shipment to prevent damage?
Use sturdy packaging materials, secure all items with padding, and seal the package tightly to prevent damage or contact us to know more about our protective packing services.

37. Do you offer collection services?
Yes, we provide pickup services for shipments. Contact us to schedule a pickup.

38. What is the latest drop-off time for shipments?
The cutoff time varies by location. Contact us for details.

39. What should I do if my package is sent to the wrong address?
Notify our team immediately. We will work to redirect the shipment to the correct address.

40. What are your customer service hours?
Our support team is available Monday to Friday from 9 AM to 6 PM. For urgent matters, you can reach us via email or phone.

Ports of Cape Verde: www.enapor.cv

Customs of Cape Verde: www.mf.gov.cv/web/dnre/direca-geral-das-alfandegas

Cape Verde Citizen Portal: www.portondinosilhas.gov.cv/portonprd/porton.portoncv_v3?p=B7B0B2BAC4C4C4

Luxembourg Customs: www.douanes.public.lu/fr.html

European Customs: www.taxation-customs.ec.europa.eu/customs-4_en